FAQs

Got questions? We’ve got answers.
Below are some of the answers to the most frequently asked questions regarding ISRI’s Annual Convention and Exposition.
If you have a question that is not listed feel free to contact us at ISRIConvention@isri.org.

Safety is a core value at ISRI. This applies equally to your operations and all ISRI2022 Convention & Exposition events. ISRI will follow CDC guidance and requirements set forth by the State of Nevada. At present, masks are required for individuals in all indoor public spaces in Nevada, regardless of vaccination status.

For details regarding Mandalay Bay Resort & Casino’s, a MGM Resorts property, health and safety commitment, please visit its website directly.

Mandalay Bay Convention Center
3950 Las Vegas Blvd, South
Las Vegas, NV 89119

ISRI2022 takes place from Monday, March 21 through Thursday, March 24. ISRI Governance Meetings take place Saturday, March 19 through Monday, March 21. The ISRI Board and Officer Elections Meeting will be held on March 24.

ISRI2022 Exhibit Hall Hours:
Monday, March 21  5:00 to 8:00 p.m.
Exhibit Hall Opening Reception (Full Registrations Only)
Tuesday, March 22  9:00 a.m. to 5:00 p.m.
Wednesday, March 23  9:00 a.m. to 4:30 p.m.
Lunch will be served in the Exhibit Hall on both days

*Please note that all times listed above are Pacific Daylight Time.

Education sessions and workshops will run from Tuesday morning, March 22 through Thursday afternoon, March 24.

Yes. Children aged 2-16 must have a full conference registration to attend ISRI2022. The child badge covers the same venues and events allowed by the accompanying adult’s badge. However the child conference registration does not include the Closing Night Party, which is restricted to individuals 21 and over as required by the venue. Children not registered for the convention will only be given the opportunity to visit the Exhibit Hall after 2 p.m. each day. Children under the age of 18 must always be accompanied by a registered adult or guardian.

ISRI2022 is a business networking event. For daytime events including the exhibit hall floor and educational workshops, business casual attire is appropriate.

The opening night reception in the exhibit hall calls for suits/jackets, or cocktail attire.

Please dress in comfortable exercise clothing for the ISRI Fun Run.

The locations for the After Hours and Closing Night Party suggest fashionable attire. This excludes shorts, sandals, hats, t-shirts, sweatshirts, sports apparel, tank tops, and sneakers or athletic shoes.

Fortunately, ISRI’s hotels and the convention center are all under one roof at Mandalay Bay. Shuttle service is not needed or provided for the exhibit hall.

No, there are no group registration discounts.

Speakers will receive a confirmation letter directly from ISRI with guidelines on the speaker registration procedure.

If paying by check, please register online and complete your registration up to the point of payment. Send your check, payable to ISRI, by mail or courier identifying all registrants covered by the payment to: 2022 ISRI Convention and Exposition, PO Box 75245, Baltimore, MD 21275-5245. Note that checks are NOT accepted for payment onsite.

As with checks, please register online and complete your registration up to the point of payment. You can then wire funds – with fees prepaid – marking the payment with the name(s) of registrant(s). Please contact Eugene Angoue at eangoue@isri.org or (202) 662-8521 for specific wire instructions.

To find out the member status of a company review the Member Directory. The most up-to-date listing can be found at http://www.isri.org/membership/member-directories.

Yes, if your company is eligible for membership, they can join ISRI by contacting membership@isri.org. Once the company joins, all company employees are eligible for the member rate, other ISRI2022 member-only benefits, and all of the advantages throughout the year.

ISRI will provide a full refund for convention registration cancellations made prior to February 18, 2022, less an administrative fee. For registration fees of less than $500, the administrative fee is $50. For a registration fee of $500 or more, the administrative fee is $100. For cancellations made on or after the cut-off date of February 18, ISRI will provide a refund of fifty percent of the registration fee. All requests for refunds must be made in writing by April 7, 2022. Requests for refunds should be sent to ISRIConvention@isri.org. Click here to read ISRI’s complete meeting cancellation policy.

To make registration substitution please send the request in writing to ISRIConvention@isri.org. Please include in the email the original registration name and confirmation number, the substitution attendee’s first name, last name and email address, and phone number. Substitutions can be made at onsite registration, but please allow for extra time at registration as this transaction takes several minutes to complete.

When you register, the registration system automatically sends an email to the email address you provided in your registration. Please ask your IT expert to whitelist ISRI.org and Expotracker.net. You should also check your spam and clutter filters to ensure the email was not trapped before reaching your inbox.

If you are unable to find your registration receipt after these steps, please contact ISRIConvention@isri.org. Provide your name, company, address, phone, and email. We will research your registration to make sure it has been completed and, if so, will send a duplicate receipt.

Please contact ISRIConvention@isri.org to request a follow up confirmation

Be aware of scams. ISRI does not sell attendee lists. Anyone claiming they have a list of attendees to this event and is selling it is not being truthful. If you are interested in seeing attendees, you can do so after registering by logging into the registration page and going to the Networking Center. ISRI Connect, the ISRI mobile app, will also have a list of attendees available to those registered several weeks before the Convention.

Yes. Book your room at an official ISRI2022 hotel here.

As with list scams, beware of individuals offering assistance booking hotel rooms for the ISRI2022 convention. Many of these offers are not legitimate and attendees who have used them have found themselves without reservations when they arrived in Las Vegas.
The only authorized location for booking hotel rooms at the special ISRI rates is through the ISRI convention website at http://www.ISRI2022.org

Photography in the exhibit hall is limited. As a courtesy, please ask an exhibitor before taking photos of equipment and displays in their area. Photography is only allowed during the official open hours of the exhibit hall. Photography during set-up, breakdown, and after hours is strictly prohibited and can result in the loss of convention credentials.

You should wear your badge and carry photo ID with you for all convention activities. Your badge allows event security to identify what events you are eligible to attend. Photo ID will be required for several events so you should always have it available.

Scooters can be arranged through the bell desk Mandalay Bay or the Delano hotel.

If you have any additional questions about registration, or need assistance, please contact ISRIConvention@isri.org